Privacy Policy

Introduction

Lumins Media ("Lumins," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our marketing services.

By using our website or submitting information through our forms, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

• Contact details you provide, such as name, company, job title, email, and phone number.
• Business information related to your marketing goals, target markets, and service inquiries.
• Technical data such as IP address, browser type, device information, and pages visited.
• Communications you send to us, including emails and form submissions.

How We Use Information

We use collected information to:

• Respond to inquiries and provide requested services.
• Prepare proposals, campaigns, and client deliverables.
• Improve our website, services, and customer experience.
• Send service-related communications and, where permitted, marketing updates.
• Comply with legal obligations and protect our rights.

Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who assist us in operating our website and delivering services (such as hosting, analytics, or communication tools), subject to confidentiality obligations.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, property, or safety of Lumins, our clients, or others.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain processing activities.

To exercise these rights, contact us at hello@luminsmedia.com. We will respond within a reasonable timeframe.

Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality and understand usage patterns. You can control cookies through your browser settings.

International Transfers

Lumins operates globally with teams in China and Canada. Information you provide may be processed in countries other than your own, where data protection laws may differ.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.